Help Center

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844-705-WOOD

support@woodchimney.com

Support hours:

Mon-Fri: 8:30am - 5:30pm EST
Sat: 9:00am - 4:00pm EST

Easy Shipping & No Hassle Returns

FREE Shipping over $149*

Enjoy fast and easy shipping on thousand of items, delivered right to your home for free.

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*Not all items qualify for simple shipping. Simple shipping only applies to locations within the continental United States. Some restrictions & charges may apply, such as non-standard items and shipping locations. This policy only applies to products shipped via standard shipping. Please visit our policy page for more information.

Help Center

What do you need help with?

Orders

Order Status

Enter your order number and email address to track your order.

Modify / Cancel an Order

If you need to make changes after an order is placed.

Resend Confirmation Email

How to proceed if you didn’t receive an order confirmation email.

Return Request

Follow these steps to ensure a smooth return.

Shipping & Delivery

Our Shipping Policy

Our simple shipping policy, in detail.

Delivery Inspection

How to check your delivery for damage and what to do if your item arrives damaged.

Freight Delivery for Large Items

What to expect when receiving a freight delivery.

Return and Refund Policy

Learn how returns and refunds are handled.

Product Support

Parts Request Form

If you can’t find what you are looking for let us know!

Still have questions?

Please fill in the form with as much detail as possible and one of our experts will get back to you as soon as possible.

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